How cancellation questions are handled for a potential editorial illustration engagement. Browsing and preparing a draft have no payment step.
1. Scope of this policy
This notice concerns enquiries and potential design engagements with ARIANNA LEONI, using the public name Arianna Leoni, at Vicolo Guicciardini 4, Vailate, Cremona, Lombardy 26019, Italy. The portfolio does not operate a shop or checkout. It does not sell downloadable versions of the concept studies. This page therefore does not introduce a product-return procedure, subscription cancellation flow or refund promise for a transaction that the site does not offer.
2. Before sending an enquiry
Preparing a draft through the form creates no charge. You can edit the message, close it or decide not to send it. If you have already sent an enquiry and no work has been agreed, you can say that you no longer wish to continue the discussion. A proposed date or chosen design area does not reserve time or incur a cancellation fee through this website.
3. Before commissioning work
Before a editorial illustration engagement has been agreed, a browsing session or prepared draft creates no commission to cancel. If you no longer want to continue a discussion, say so in the relevant email thread. If an actual proposal has been accepted, the work already authorised and any specific cancellation terms become relevant. For this offering, image dimensions, number of scenes, crop permissions, print or digital use and licensing scope can affect how progress and handover are assessed. No automatic charge, cancellation fee or refund deadline is created by this portfolio. Mandatory rights remain applicable where they arise.
4. After a project is agreed
A cancellation question about commissioned illustration depends on the accepted brief and stage of work. Early sketches, an approved direction and completed artwork may involve different obligations. The independent studies on this site are not paid orders and have no cancellation charge. If a real project is underway, explain whether the request concerns scope, approval or the remaining work. The public portfolio sets no universal forfeiture, revision allowance or refund clock; agreed terms and any applicable rights need to be considered for the actual engagement.
5. How to make a request
Identify the illustration or publication brief, the relevant message thread and what resolution you seek. If the matter concerns a separately agreed payment, use its reference rather than sending private banking details. You can describe an image issue without sharing an entire confidential manuscript. The contact interface prepares a draft that you review and send through your own email service. It cannot approve a cancellation, release usage rights or confirm repayment. Those outcomes require a response in the actual engagement conversation.
6. Review and communication
A meaningful review needs enough information to identify the project and understand the issue. Further details may be necessary where the original message omits the payment, deliverable or reason in question. No fixed response, settlement or bank-processing period is promised by this portfolio. Any proposed resolution should explain its amount or action, method and expected timing in the actual communication before you rely on it.
7. Rights and separate providers
Nothing on this page removes a right or remedy that cannot be excluded under applicable rules. If a separate printer, platform or other supplier collected a payment directly, its own contract and payment process may also be relevant; this portfolio cannot issue a refund on that supplier's behalf. Keep those transactions distinct when explaining the matter. The contact form prepares an email draft and does not itself submit or approve a refund request.